Kawaii Blessings ♡ Customer Care

Returns & Refunds

We want every Kawaii Blessings order to feel special. If something is not right, this page explains how eligible returns, exchanges, cancellations and refunds are handled.

Eligible ReturnsUnused items in original condition may qualify.

Easy ResolutionDamaged or incorrect orders receive priority support.

Refund ProcessingApproved refunds return to the original payment method.

Your Rights ProtectedThis policy does not limit rights under applicable UAE law.

1. Return Eligibility

♡ Change-of-mind return request: within 7 days of delivery

If you change your mind, you may request a return for an eligible product within 7 calendar days of delivery, provided the item meets the conditions below.

The item must be unused, unworn and in the same condition in which it was received.
Original packaging, labels, tags, inserts, accessories and protective wrapping must be intact.
The item must not show signs of use, washing, damage, alteration, odour or missing components.
Proof of purchase or the Kawaii Blessings order number must be provided.

Your legal rights: nothing in this policy is intended to reduce or exclude any rights you may have under applicable UAE consumer protection laws.

2. How to Request a Return

Please contact our support team before sending any item back. Unauthorised returns may be delayed or refused if we cannot identify the order.

Contact Us Email your order number and return reason.

Get Approval We confirm eligibility and return instructions.

Send the Item Package it securely with all original contents.

Inspection & Refund We inspect the return and process the approved resolution.

3. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible so we can resolve it quickly.

To help us investigate, please include your order number and clear photographs of:

the product and the issue;
the outer delivery packaging;
the shipping label; and
any damaged internal packaging where relevant.

For faster support, we recommend reporting visible damage or an incorrect item within 48 hours of delivery. This recommendation does not remove any statutory rights that may apply.

4. Items That May Not Be Returnable

Unless the item is faulty, damaged, misdescribed or otherwise protected by applicable law, the following products may be excluded from change-of-mind returns:

×Opened blind boxes, mystery boxes or sealed collectibles where the seal has been broken.

×Items with removed tags, damaged retail packaging, missing inserts or missing accessories.

×Personalised, customised or made-to-order products.

×Products marked as final sale or non-returnable before purchase, where legally permitted.

×Used, worn, washed, altered, stained or damaged items.

×Hygiene-sensitive or sealed products once opened, where return cannot reasonably be accepted for hygiene reasons.

5. Return Shipping Costs

If the return is due to our error, an incorrect item, or a confirmed defect/damage, Kawaii Blessings will arrange or reimburse reasonable return delivery costs as appropriate.

For an eligible change-of-mind return, the customer is generally responsible for the cost of returning the item to us unless we agree otherwise.

Original delivery charges are normally non-refundable for change-of-mind returns, except where required by law or where the return results from our error.

6. Refund Processing

Once your returned item reaches us, it will be inspected. If the return is approved, the eligible refund will be issued to the original payment method.

We aim to process approved refunds promptly after inspection. After we submit the refund, your bank, card issuer or payment provider may require additional time to post the amount to your account.

As a general guide, payment providers may take approximately 5–14 business days after a refund is processed to display the funds, although actual timing is controlled by your payment provider.

7. Exchanges

Exchanges are subject to product availability. If an exchange is approved but the replacement item is unavailable, we may offer a refund, alternative product or store credit where appropriate and agreed.

For size, colour or preference changes, the same eligibility requirements as a change-of-mind return apply.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate the request if the order has not yet been packed or dispatched.

Once an order has been handed to the delivery partner, cancellation may no longer be possible and the order may need to follow the normal return process after delivery.

9. Gift Orders

If an item was purchased as a gift, please contact our team with the relevant order details. Where a refund is due, it will normally be returned to the original payment method used by the purchaser.

Where appropriate, we may offer an exchange or store credit instead, subject to our approval and the circumstances of the return.

10. Late or Missing Refunds

If we have confirmed that your refund was processed but you have not yet received it, please first check with your bank, card issuer or payment provider because posting times can vary.

If the expected processing period has passed, contact us and we will help you verify the refund status.

Promotional bundles, discounts and partial returns ⌄

Where a discount, bundle price, free gift or promotional offer depended on purchasing multiple items or reaching a minimum order value, the refund amount may be recalculated to reflect the remaining eligible items in the order. Any free promotional item linked to the returned product may also need to be returned where legally permitted.

Refunds for Buy Now, Pay Later or third-party payment services ⌄

If you paid using a third-party payment provider or Buy Now, Pay Later service, approved refunds are processed through that provider. The provider's own settlement and instalment adjustment timing may apply after we submit the refund.

Changes to this Returns & Refunds Policy ⌄

We may update this policy to reflect changes in our products, delivery arrangements, payment methods, operational processes or legal requirements. The version published on this page will be the current version.

Need help with a return? 💌

Send us your order number and a short description of what happened. For damaged or incorrect products, please include clear photographs where possible.